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Fenster Corporation manufactures windows with wood and metal frames. Fenster has three departments: glass, wood, and metal. The glass department makes the window glass and sends it to either the wood or metal department where the glass is framed. The window is then sold. Upper management sets the production schedules for the three departments and evaluates them on output quantity, cost variances, and product quality. 1\. Are the three departments cost centers, revenue centers, or profit centers? 2\. Are the three departments centralized or decentralized? 3\. Can a centralized department be a profit center? Why or why not? 4\. Suppose the upper management of Fenster Corporation decides to let the three departments set their own production schedules, buy and sell products in the external market, and have the wood and metal departments negotiate with the glass department for the glass panes using a transfer price. a. Will this change your answers to requirements 1 and \(2 ?\) b. How would you recommend upper management evaluate the three departments if this change is made?

Short Answer

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The three departments (glass, wood, and metal) of Fenster Corporation are cost centers under a centralized management structure. If given more decision-making power and the ability to buy and sell products in the external market, their status would change to decentralized profit centers. In this case, upper management should evaluate them based on a combination of financial and non-financial performance measurements, such as a balanced scorecard, key performance indicators (KPIs), or return on investment (ROI) analysis, balancing short-term and long-term goals.
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Step 1: 1. Identify the type of center for each department

Cost centers focus primarily on cost control, revenue centers generate income, and profit centers focus on both revenue generation and cost control. In this exercise, the departments are responsible for output quantity, cost variances, and product quality. Since they are not focused on generating revenue, the three departments (glass, wood, and metal) would be considered cost centers.

Step 2: 2. Determine if the departments are centralized or decentralized

Centralization refers to the decision-making process being concentrated on upper management, while decentralization allows individual departments to make decisions independently. Since upper management sets the production schedules for the three departments and evaluates them based on their output, cost variances, and quality, the departments seem to be centralized.

Step 3: 3. Discuss if a centralized department can be a profit center

Yes, centralized departments can also be profit centers. A profit center is determined by focusing on both revenue generation and cost control. Whether centralized or decentralized, as long as the department is responsible for producing profits, it can be considered a profit center.

Step 4: 4. Analyze the changes in center type and department evaluation given new circumstances a. Will this change your answers to requirements 1 and 2?

If upper management decided to let the three departments set their own production schedules, buy and sell products in the external market, and have the wood and metal departments negotiate glass prices, they would be given more decision-making power. This would change their status from centralized to decentralized. They would now have the responsibility of generating revenues, along with their existing cost-control responsibilities. Therefore, their status as cost centers would change to profit centers.

Step 5: 4b. How would you recommend upper management evaluate the three departments if this change is made?

If the departments are now decentralized profit centers, a performance evaluation should focus on financial (revenue, profit margins, cost control) and non-financial (product quality, customer satisfaction, market share) measurements. Upper management could use tools such as a balanced scorecard, key performance indicators (KPIs), or return on investment (ROI) analysis to track the departments' successes and areas in need of improvement. These performance metrics should be balanced between short-term and long-term goals to ensure overall efficiency and effectiveness in the organization's objectives.

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Most popular questions from this chapter

Chapter 22

"Transfer pricing is confined to profit centers." Do you agree? Explain.

Chapter 22

What is the relationship among motivation, goal congruence, and effort?

Chapter 22

What properties should transfer-pricing systems have?

Chapter 22

Ballantine Corp. produces and sells lead crystal glassware. The firm consists of two divisions, Commercial and Specialty. The Commercial division manufactures 300,000 glasses per year. It incurs variable manufacturing costs of 8 dollar per unit and annual fixed manufacturing costs of 900,000 dollar. The Commercial division sells 100,000 units externally at a price of 12 dollar each, mostly to department stores. It transfers the remaining 200,000 units internally to the Specialty division, which modifies the units, adds an etched design, and sells them directly to consumers online. Ballantine Corp. has adopted a market-based transfer-pricing policy. For each glass it receives from the Commercial division, the Specialty division pays the weighted-average external price the Commercial division charges its customers outside the company. The current transfer price is accordingly set at 12 dollar. Eileen McCarthy, the manager of the Commercial division, receives an offer from Home Décor, a chain of upscale home furnishings stores. Home Décor offers to buy 20,000 glasses at a price of 9 dollar each, knowing that the entire lead crystal industry (including Ballantine Corp.) has excess capacity at this time. The variable manufacturing cost to the Commercial division for the units Home Décor is requesting is 8 dollar, and there are no additional costs associated with this offer. Accepting Home Décor's offer would not affect the current price of 12 dollar charged to existing external customers. 1\. Calculate the Commercial division's current annual level of profit (without the new order). 2\. Compute the change in the Commercial division's profit if it accepts Home Décor's offer. Will Eileen McCarthy accept this offer if her aim is to maximize the Commercial division's profit? 3\. Would the top management of Ballantine Corp. want the Commercial division to accept the offer? Compute the change in firm-wide profit associated with Home Décor's offer.

Chapter 22

What is one potential limitation of full-cost-based transfer prices?

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