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Distinguish between customer-response time and manufacturing cycle time.

Short Answer

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In summary, customer response time is the total duration from order placement to product delivery, encompassing all steps involved in processing, production, and delivery. On the other hand, manufacturing cycle time focuses only on the production process, covering activities like machine setup, material loading, production, inspection, and packaging. The main differences between these two terms are their scope, included steps, and overall duration, with the customer response time generally being longer than the manufacturing cycle time.
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Step 1: Define Customer Response Time

Customer response time is the total time taken from the moment a customer places an order until the product or service is delivered to the customer. This time duration includes all the steps involved in processing the order, production, and delivering the final product or service.

Step 2: Define Manufacturing Cycle Time

Manufacturing cycle time refers to the time required to manufacture a product from start to finish. It includes the time taken for activities such as machine setup, material loading, production, inspection, and packaging. Manufacturing cycle time does not include pre-production steps like order processing or post-production steps like delivery to the customer.

Step 3: Identify Key Differences

1. Scope: Customer response time is a broader term that covers the entire process of fulfilling a customer's order, whereas manufacturing cycle time focuses on the actual production process only. 2. Inclusion of steps: Customer response time includes all steps from order placement to delivery, whereas manufacturing cycle time includes only the steps involved in the production process. 3. Duration: Due to the additional steps involved, customer response time is generally longer than manufacturing cycle time.

Step 4: Summarize the Differences

In conclusion, customer response time and manufacturing cycle time are two different measures of time related to the production and delivery of products or services. Customer response time is the total duration from the moment an order is placed until the product reaches the customer, while manufacturing cycle time is the duration of the actual production process. The primary differences lie in the scope, steps included, and overall duration of each term.

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